How Can We Help?
Have a question or problem with your order? Choose the option below that best describes what you need help with.
When contacting us about an order, please include your order number.
Damaged Order
If your order arrived damaged, keep the product, packaging and shipping label. Please send us your order number and photos showing the damage and packaging.
Report DamageMissing or Damaged Part
Missing a screw, fitting, hose, regulator or another component? Tell us what is missing or damaged and we will help determine the appropriate replacement.
Request a PartDelivery Problem
Tracking says delivered but you cannot locate your package? Check around the delivery location, with household members and neighbors, then contact us so we can review the available delivery information.
Report Delivery ProblemWrong Item Received
Did we send something different from what you ordered? Please do not use the incorrect product. Send us your order number and a photo so we can correct the problem.
Report Wrong ItemSomething Else
Have a question that does not fit one of these categories? That’s okay. Send us a message and we’ll help point you in the right direction.
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