Last Updated: August 17, 2026
TheTurkeyFryer.com is an online store operated by Hilton Enterprises.
This Shipping Policy explains how orders placed through TheTurkeyFryer.com are processed, shipped, and handled when delivery problems occur.
SHIPPING METHODS
Orders are currently shipped using one of the following services:
- USPS Ground Advantage
- FedEx Home Delivery
The shipping method available for an order may depend on the product, package size and weight, destination, carrier availability, and other shipping requirements.
Available shipping options and applicable shipping charges will be displayed during checkout when applicable.
ORDER PROCESSING
Orders must be processed before they are transferred to the shipping carrier.
Processing time is separate from carrier transit time.
We make reasonable efforts to process and ship orders promptly. Processing may occasionally be affected by weekends, holidays, product availability, unusually high order volume, weather, carrier disruptions, payment review, address problems, or other circumstances.
If we are unable to ship an order within the time promised or otherwise required by applicable law, we will provide any notice, cancellation opportunity, or refund required by law.
SHIPPING AND DELIVERY ESTIMATES
Any shipping or delivery date displayed on the website or provided during checkout is an estimate unless expressly stated otherwise.
Carrier transit times may be affected by weather, holidays, transportation disruptions, regional conditions, carrier volume, or other circumstances outside our reasonable control.
Once an order has shipped, tracking information will generally provide the most current available information regarding its progress.
TRACKING INFORMATION
When tracking information is available, it may be provided by email, through your customer account, or through the applicable shipping carrier.
Tracking information may not become active immediately after a shipping label is created.
Please allow reasonable time for the carrier to receive the package and update its tracking system.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Name
- Street address
- Apartment, suite, unit, or building number
- City
- State
- ZIP code
before submitting your order.
If you discover an address error after placing an order, contact us immediately at admin@ampusa.com.
We will make reasonable efforts to correct the address before shipment when possible, but we cannot guarantee that an address can be changed after an order has entered fulfillment.
Once a shipment has been transferred to the carrier, address changes may be restricted by the carrier’s policies and capabilities.
CUSTOMER-PROVIDED INCORRECT ADDRESSES
If an order is delayed, returned, misdelivered, or otherwise affected because the customer supplied an incorrect or incomplete shipping address, additional shipping charges may be the customer’s responsibility when permitted by applicable law.
If a package is returned to us because of an incorrect or incomplete customer-provided address, we will contact you or respond to your request regarding available options.
Additional shipping charges may apply if you request that the merchandise be shipped again.
ADDRESS CHANGES AFTER SHIPMENT
We cannot guarantee address changes, package redirects, holds, or delivery modifications after a shipment has been transferred to USPS or FedEx.
Any available changes after shipment may be subject to carrier requirements, restrictions, or additional charges.
Please contact us as quickly as possible if you discover an address problem.
LARGE OR HEAVY PACKAGES
Some products sold through TheTurkeyFryer.com are large or heavy.
Customers should carefully inspect large or heavy shipments after delivery and retain the original packaging if damage is discovered.
Please exercise appropriate care when lifting, moving, unpacking, or assembling heavy merchandise.
DAMAGED SHIPMENTS
If a shipment arrives damaged, contact us as soon as reasonably possible at admin@ampusa.com.
Please retain:
- The merchandise
- Original carton and packaging
- Shipping labels
- Packing materials
- Damaged components
We may request photographs of the product, carton, shipping label, packaging, and visible damage.
Please do not discard damaged merchandise or packaging until we have completed our initial review.
Depending on the circumstances, an appropriate resolution may include replacement parts, replacement merchandise, a refund, a carrier claim, or another reasonable remedy.
Additional information concerning damaged merchandise is available in our Refund & Returns Policy.
MISSING PARTS
If your shipment arrives but an individual component, fastener, fitting, or other part is missing, please contact us.
When the problem can reasonably be resolved by providing the missing component, we may send the appropriate replacement part rather than replace or return the entire product.
Please do not return the complete product without first contacting us for instructions.
LOST SHIPMENTS
If tracking indicates that a shipment has been lost in transit, or if a carrier investigation indicates that the shipment cannot be located, please contact us.
We may work with USPS or FedEx to investigate the shipment and submit an appropriate carrier claim.
Depending on the circumstances and available evidence, we may provide replacement merchandise, a refund, or another appropriate resolution.
CARRIER MISDELIVERY
If available evidence indicates that USPS or FedEx delivered your package to an incorrect location through no fault of the customer, please contact us.
We may review tracking information, delivery photographs, carrier records, or other available evidence and may initiate an appropriate carrier investigation or claim.
A genuine carrier misdelivery is different from a package that was properly delivered to the shipping address supplied with the order.
TRACKING SHOWS DELIVERED
If carrier tracking shows that your package was delivered but you cannot locate it, please contact us promptly.
Before contacting us, we recommend checking:
- The location shown in the carrier’s tracking information
- Front, side, and rear entrances
- Porches and garages
- Mailrooms and package areas
- Locations where a carrier may have placed the package out of view
- Household members
- Neighbors
- Building management, reception, or other persons who may have accepted the package
We may review available evidence including carrier tracking information, delivery photographs, delivery confirmation, GPS or delivery-location information when available, and other relevant carrier records.
Documented carrier delivery to the shipping address provided with the order will be considered important evidence that the shipment was successfully delivered.
A report that a package cannot be located after documented delivery does not automatically qualify the order for a refund or replacement.
We will evaluate reported delivery problems according to the circumstances and available evidence.
Nothing in this policy limits any customer right or remedy that cannot legally be limited.
PACKAGES STOLEN AFTER DELIVERY
If available evidence indicates that a package was properly delivered to the shipping address supplied with the order and was subsequently stolen or removed from the delivery location, please contact us.
We may provide available tracking information, delivery confirmation, photographs, or other shipment information that may assist with a carrier inquiry, police report, insurance claim, or other investigation.
A refund or replacement for merchandise stolen after documented delivery is not automatic and will be evaluated according to the circumstances and applicable law.
DELIVERY DELAYS
Carrier delays occasionally occur because of weather, holidays, transportation disruptions, high shipping volume, emergencies, or other circumstances.
If your tracking information indicates an unusual or extended delay, please contact us and we will assist with available carrier information when appropriate.
A carrier delay does not necessarily mean that a shipment has been lost.
REFUSED OR UNCLAIMED SHIPMENTS
Refusing or failing to claim a shipment does not automatically constitute an authorized return.
Unless we instructed you to refuse the shipment, merchandise returned to us following a refused or unclaimed delivery may be handled according to our Refund & Returns Policy.
Shipping or carrier charges resulting from an unauthorized refusal or failure to claim a shipment may be excluded from or deducted from an otherwise eligible refund when permitted by applicable law.
ORDER CANCELLATIONS
If you need to cancel an order, contact us immediately at admin@ampusa.com.
We will make reasonable efforts to cancel an order before it has entered fulfillment or shipped.
Once an order has been processed for shipment or transferred to USPS or FedEx, cancellation may no longer be possible.
An eligible order may instead be handled according to our Refund & Returns Policy after delivery.
RELATED POLICIES
Returns, refunds, damaged merchandise, missing components, incorrect merchandise, and other order problems are also governed by our Refund & Returns Policy.
Personal information collected in connection with orders and shipping is handled according to our Privacy Policy.
Use of TheTurkeyFryer.com and purchases made through the website are subject to our Terms & Conditions.
CONTACT US
For shipping questions, address corrections, damaged shipments, missing parts, lost packages, or delivery problems, contact:
Hilton Enterprises
TheTurkeyFryer.com
American Made Products USA
Email: admin@ampusa.com