Overview
Last Updated: August 17, 2026
TheTurkeyFryer.com is operated by Hilton Enterprises and is part of the American Made Products USA (AMPUSA.com) family of online stores.
We want customers to receive the products they ordered in good condition and to have a clear process for resolving returns, damaged shipments, missing parts, incorrect items, and delivery problems.
Please review this policy before requesting a return or refund.
14-DAY RETURN PERIOD
Eligible products may be returned within 14 days after delivery.
To qualify for a standard return, the product must be:
- Unused and not cooked with.
- In substantially the same condition in which it was received.
- Complete with the original components, accessories, manuals, hardware, and other included items.
- Packaged appropriately for return transportation.
Before returning any product, please contact us at admin@ampusa.com to request return authorization and return instructions.
Do not ship a return without first contacting us. Unauthorized returns may delay processing or may be refused.
USED PRODUCTS
Products that have been used for cooking are not eligible for a standard change-of-mind return.
This includes turkey fryers, cooking equipment, cookware, burners, and related products that have been used with food, cooking oil, grease, or during an actual cooking process.
If a product has been used and you believe it is defective, please contact us. Defective products are handled separately from standard change-of-mind returns.
CHANGE-OF-MIND RETURNS
If you decide that you no longer want an otherwise correctly supplied and non-defective product, you may request a return within the 14-day return period.
The customer is responsible for return shipping costs for change-of-mind returns.
Original shipping and handling charges are generally non-refundable on change-of-mind returns.
We strongly recommend using a trackable and appropriately insured shipping service when returning large or valuable products. Customers are responsible for properly packaging authorized returns to prevent damage during return transportation.
RETURN CONDITION
Returned products will be inspected after they are received.
Products returned incomplete, used, materially damaged after delivery, or in a condition that prevents them from being reasonably resold may be denied a refund or may receive a reduced refund when permitted by applicable law.
Normal inspection of a product to determine its condition is not considered cooking with or using the product.
DAMAGED SHIPMENTS
If your order arrives damaged, please contact us as soon as reasonably possible at admin@ampusa.com.
Please retain:
- The product.
- The original shipping carton and packaging.
- Shipping labels.
- Damaged components.
We may request photographs of the product, packaging, shipping label, and visible damage so that we can evaluate the problem and, when appropriate, submit a carrier claim.
Please do not discard the product or shipping materials until we have completed our initial review.
Depending on the circumstances, an appropriate resolution may include replacement parts, replacement of the affected product, a refund, or another reasonable remedy.
MINOR DAMAGE AND COSMETIC DAMAGE
Some products we sell are large, heavy items transported through parcel or freight shipping networks.
Minor cosmetic imperfections that do not affect the safe operation or intended function of the product may be evaluated individually.
Please contact us with photographs before returning the product.
We will work with you to determine an appropriate resolution based on the nature and extent of the damage.
MISSING OR DAMAGED PARTS
A missing or damaged individual component does not necessarily require replacement or return of the entire product.
When a product is otherwise usable and the problem can reasonably be corrected by supplying a replacement screw, fastener, fitting, hose, regulator, burner component, or other replaceable part, we may provide the appropriate replacement part rather than require shipment of the complete product.
Please contact us and describe the missing or damaged component. Photographs may be requested when helpful in identifying the correct replacement.
DEFECTIVE PRODUCTS
If you believe a product is defective, contact us at admin@ampusa.com with a description of the problem.
We may request photographs, video, model information, or other reasonable information needed to identify the problem and determine an appropriate remedy.
Depending on the circumstances and any applicable manufacturer warranty, we may provide troubleshooting assistance, replacement parts, product replacement, refund, or information for obtaining warranty service.
Do not continue operating equipment that you reasonably believe is unsafe or seriously defective.
INCORRECT ITEMS
If we shipped a product different from the product you ordered, please contact us.
When the error is ours, we will work with you to correct the order at no additional shipping expense to you.
Please do not use an incorrectly shipped product if you intend to return or exchange it.
SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order.
If you discover an address error, contact us as quickly as possible at admin@ampusa.com.
We will make reasonable efforts to update the address if the order has not yet been processed or shipped, but we cannot guarantee that an address can be changed after an order has entered fulfillment.
Once a package has been shipped, address changes may be limited by the carrier’s policies and capabilities.
Additional shipping costs resulting from an incorrect or incomplete address supplied by the customer may be the customer’s responsibility when permitted by applicable law.
UNDELIVERABLE OR RETURNED PACKAGES
If a package is returned to us because of an incorrect or incomplete customer-provided address, refusal of delivery, or another circumstance not caused by an error on our part, please contact us.
Additional shipping charges may apply if the customer requests that the order be shipped again.
If an eligible returned order is refunded rather than reshipped, shipping charges already incurred may be deducted or excluded from the refund when permitted by applicable law.
TRACKING SHOWS DELIVERED
If carrier tracking shows that an order was delivered but you cannot locate the package, please contact us promptly.
Before contacting us, we recommend:
- Checking the delivery location shown in the carrier’s tracking information.
- Checking entrances, porches, garages, side doors, mail areas, and other locations where a carrier may have placed the package.
- Checking with household members, neighbors, building staff, or others who may have accepted the delivery.
We may review carrier tracking information, proof-of-delivery information, delivery photographs, GPS or delivery-location information when available, and other relevant information.
A carrier’s documented delivery to the shipping address provided with the order will be considered important evidence that the shipment was delivered.
A claim that a package is missing after documented delivery does not automatically qualify for a refund or replacement.
We will evaluate reported delivery problems individually and assist with appropriate carrier inquiries when reasonably necessary.
Nothing in this policy limits rights or remedies that cannot legally be limited under applicable law.
CARRIER MISDELIVERY OR LOST SHIPMENTS
If tracking information, carrier investigation, or other available evidence indicates that a package was lost in transit or delivered to an incorrect location through no fault of the customer, please contact us.
We may work with the shipping carrier to investigate the shipment and file an appropriate claim.
Depending on the circumstances and outcome of the investigation, we may replace the order, issue a refund, or provide another appropriate resolution.
THEFT AFTER DELIVERY
If available evidence indicates that a package was properly delivered to the shipping address supplied with the order and was subsequently stolen or removed from the delivery location, please notify us.
We may assist by providing tracking, delivery confirmation, photographs, or other available shipment information that may be useful for a carrier inquiry, police report, insurance claim, or other investigation.
Replacement or refund for merchandise stolen after documented delivery is not automatic and will be evaluated according to the circumstances and applicable law.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as quickly as possible at admin@ampusa.com.
We will make reasonable efforts to cancel an order that has not yet entered fulfillment or shipped.
Once an order has been processed for shipment or transferred to a shipping carrier, cancellation may no longer be possible. If the order is eligible for return after delivery, the standard return provisions of this policy will apply.
If we are unable to ship an order within the time promised, customers will receive the cancellation and refund rights required by applicable law.
REFUNDS
Once an authorized return is received, we will inspect the returned merchandise and determine whether it satisfies the applicable return requirements.
Approved refunds will generally be issued to the original payment method.
The time required for a refund to appear after it has been issued may depend on the customer’s bank, card issuer, PayPal, Square, or other payment provider.
Shipping and handling charges are generally non-refundable for standard change-of-mind returns unless required by applicable law.
When a refund is required because we are unable to fulfill or ship an order as required by applicable law, the appropriate required refund will be provided.
REFUSED DELIVERIES
Refusing delivery does not automatically constitute an authorized return.
Unless we instructed you to refuse the shipment, products refused at delivery may be treated according to the applicable change-of-mind return provisions after the merchandise is returned to us and inspected.
Shipping or carrier charges incurred because of an unauthorized refusal may be deducted from an otherwise eligible refund when permitted by applicable law.
RETURN SHIPPING
Return shipping instructions will be provided after a return request is reviewed and authorized.
Please do not return merchandise to an address found on a shipping label, invoice, website, search engine, or other source without first receiving return instructions from us.
Some products are large or heavy and may require specific return-shipping arrangements.
ABUSE OF THE RETURN PROCESS
We reserve the right, to the extent permitted by applicable law, to deny fraudulent or abusive return or refund requests.
Examples may include intentionally damaged merchandise, materially false claims, substitution of a different product, return of incomplete merchandise, fraudulent delivery claims, or other attempts to obtain a refund or replacement through deception.
Nothing in this provision limits legitimate customer rights regarding defective, damaged, misdelivered, or otherwise improperly supplied merchandise.
MANUFACTURER WARRANTIES
Some products may include a manufacturer’s warranty.
Manufacturer warranty coverage is separate from our standard 14-day change-of-mind return policy and may have different terms, procedures, exclusions, and coverage periods.
We may provide manufacturer contact or warranty information when applicable.
APPLICABLE RIGHTS
This policy is intended to explain our standard return, refund, and shipping-issue procedures.
Nothing in this policy is intended to waive or restrict any consumer right or remedy that cannot legally be waived or restricted under applicable federal, state, or local law.
CONTACT US
To request a return, report damaged or missing merchandise, request replacement parts, report a delivery problem, or ask a question concerning this policy, contact:
Hilton Enterprises
TheTurkeyFryer.com
American Made Products USA
Email: admin@ampusa.com